Refund policy

  • RETURN AND REFUND POLICY

No returns are allowed on any Product delivered to you, except on the following grounds:

  • If the product received is expired;
  • non-conformance with order placed by you on the Product type;
  • damage to the outer packaging of the Product; or
  • torn safety seal on the Product packaging.

If you wish to return the Product on the aforesaid grounds, you shall raise a return request of the Product within 24 hours of its delivery, failing which the Product will be deemed to have been accepted by you and such Product will not be subject to any return. Note that return for a Product will be processed subject to satisfactory verification and inspection of the Product by M/s Healthy Palate basis the images of the Product shared by you in your return request. You shall be entitled to Product return if, subject to verification and inspection by M/s Healthy Palate, it is proved that the damage to the Product is due to reasons solely attributable to M/s Healthy Palate. The decision of M/s Healthy Palate on return of the Product will be final and binding.

In order to claim a return, kindly follow the following steps:

  • Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the Product and the invoice for our reference.
  • Step 3: We will pick up the Products within 7 business days subject to the delivery charges for such return to be borne and paid by you. We will initiate the return and replacement process only if the Products are received by us in their original packaging with their seals and labels intact.


Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, M/s Healthy Palate will refund you the full amount subject to deduction of the delivery cost.

You may note that return shall not be accepted by M/s Healthy Palate in following scenarios:

  • Returned without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged;
  • Serial Number is tampered;
  • Product is adulterated or altered;
  • If request is initiated after 24 hours of order delivery;
  • Free product provided by brand is missing.

M/s Healthy Palate also accept partial returns of the Product from a batch of the Products ordered if such Product is damaged or expired on the aforesaid grounds as specified herein wherein you can raise a return request for such damaged or expired Product in your order. In case you have received any free gift with the order, the free gift, gift voucher also needs to be returned along with the originally delivered Product.